FAQ

If you don't find the answer you are looking for below, contact us and we will try to respond to your query in a timely fashion (toronto@frameworkfoundation.ca).

THE AVERAGE BID ON ARTWORK IS 175 HOURS.  IF YOU ARE SUCCESSFUL BIDDING ON A PIECE OF ARTWORK, FRAMEWORK TIMERAISER HAS A MANDATORY WORKSHOP TO HELP PREPARE YOU FOR A FUN AND REWARDING VOLUNTEER EXPERIENCE.  THE WORKSHOP IS SCHEDULED 2 WEEKS AFTER THE TIMERAISER. 

Other questions...

What counts as volunteer hours?
Many things count towards your pledge:

• All things relating to making initial contact and training with one of more agencies (via email, phone or in person). All this effort counts! You can log your hours in increments of 15 minutes.
• Travel time - the time it takes you to travel to and from your agency counts toward your volunteer pledge, up to a 1 hour maximum per volunteer activity.
• All correspondence you have with an agency, reading that you do on your own time to prepare for the role.

How are the hours tracked?
Framework works on the honor system. Summary reports will be sent to the appropriate agency representatives on a monthly basis.

Can you volunteer and record hours for any Framework agency?
Yes. If one of the agencies you initially selected is not working out for whatever reason, please feel free to contact another one on our website. Make sure that you choose an agency that leverages the skills you want to use and your interest in the community group. If you cannot find an organization email toronto@frameworkfoundation.ca and we will help direct you to other opportunities.

I haven't heard back from an agency.What do I do?
We can help. If you are unable to contact your agency then please contact us. While we are not a volunteer centre, we can try to direct you to another agency.

Will my privacy be protected?
Yes. The Framework Foundation is developing a privacy policy.  We will not share your information under any cirrcumatance. No personal information is sold or transferred to any third party.   However, you will recieve monthly email communication and 3 or more phone calls from team Framework to check in on your volunteer experience.  Additionally, any information you provide in our survey questions are reported in aggregate.

How do I contact my agencies?
Please feel free to contact agencies directly about their volunteer opportunities. While each agency did receive a list of people who provided us with a confirmation page of their top three selections, we encourage you to be proactive and assertive with finding a place to give your time.

Can I pay by cash or cheque?
Yes but all cash or cheque payments must be made two weeks before the Timeraiser at the Framework Foundation office. Please email toronto@frameworkfoundation.ca  to make arrangements for an appointment.

When can I start buying tickets?
Ticket sales take place from March 22, 2007 until April 28th at 12 noon.

Why should I have to pay money to go to a Timeraiser so I can volunteer?
Great point! And we wish we didn't have to charge a penny. However, we do have hard costs that fundraising cannot cover.

So where does the $20 go towards?
This will cover event costs .

Do I get a tax receipt for the ticket?
No. All proceeds from the ticket are associated off-set entertainment costs which are not related to our charitable purposes.

What if I can't afford the ticket?
The Framework Foundation core mandate is the inclusiveness for everyone in our target demographic. Please send an email to toronto@frameworkfoundation.ca  outlining your situation and the Executive Committee will review each submission on a case by case basis. This process will be done in total confidence

I'm not between the ages of 22 to 35, can I still register?
There are specific life stage considerations – the motivations and barriers – of our demographic that are slightly different than others (e.g. high school students or retirees or family volunteering) that require specific volunteer engagement techniques to effectively engage us. While the general skills agencies require retaining us in the long term, there are subtle differences to ensure good matches can be made. We’ve done extensive research on the subject, so please contact us if you want specific information. In addition, we've had 'younger' people say they felt intimidated attending because there were so many 'older' people and we've had 'older' people say the even was to hip/slick for their liking.  As you can imagine, trying to meet the needs of everyone is difficult.  Add part-volunteer fair and part-silent art auction...it is even more of a challenge!  We encourage you to explore other options such as the Volunteer Toronto (www.volunteertoronto.on.ca) or Boardmatch (www.boardmatch.org).  At the heart of it we are encourgaing a generation to get involved!

If my company supports volunteer activities, can they pay for my ticket?
Yes. Please have the appropriate person at your company contact us a.s.a.p.. We will then issue a code that you can enter on the website during the registration process.

What if I arrive late?
The Timeraiser is a time sensitive event. However, the registration table will be open until 9:00 pm.

What if I have bought a ticket but have to cancel last minute?
Sorry, no refunds are allowed; however, there are two options. Option one is to send a friend. Just contact the Framework office and explain the situation and MAKE CHANGES to your registration page in advance of the event. Alternatively, the Framework Foundation will consider your payment a donation and provide you with a $20 tax receipt. This only will be carried out by you emailing us prior to the Timeraiser (toronto@frameworkfoundation.ca )

Is there a cash bar? And what about food?
Yes. Proper ID is required. Light snacks will be served.

Do I have to bid on art?
No. However we would still encourage you to take a look at what is available.

I can't seem to get a good match with volunteer agency.  What do I do?
We've partnered with Volunteer Toronto to help connect you with hundreds of other agencies across the city looking for help.